Veriff

It depends on the device and browser you are using. Please find your browser/device from the table of content and navigate to the relevant section.

<a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>

<a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Mozilla Firefox</a>

<a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Safari</a>

<a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Mobile devices</a>

<a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">General</a>

- <a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>
- <a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Mozilla Firefox</a>
- <a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Safari</a>
- <a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">Mobile devices</a>
- <a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">General</a>

2. At the top right, click More. Settings.

3. Click Privacy, and then select Site settings. 

4. On Site settings, click on Camera / Microphone to review your blocked and allowed  

NB! If you did not find these tips helpful, please move to <a href="https://help.veriff.com/en/articles/3250234-how-do-i-allow-your-service-to-use-my-camera">General</a> section

1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.

2. Click Privacy &amp; Security on the left.

3. Scroll down to the Permissions section.

4. Click the Setting button for the Camera option. Firefox displays the websites with saved Allow or Block permission. Please click on Allow.

1) If you just ignored the permission pop-up on first time, simply refresh the page and allow our service to use your web camera and microphone

3) Click "Websites" tab and make sure both Camera and Microphone are allowed for our site

4. Refresh page once camera and microphone permissions have been allowed.

When your camera is not enabled for mobile devices you will typically see a black screen instead of a camera stream.

To solve the problem <a href="https://help.veriff.com/en/articles/3250233-why-am-i-seeing-a-black-screen">follow these instructions</a>

If you have already given our service a permission to use your web camera and microphone, but you are still seeing the troubleshooting page, make sure you have allowed access to your camera for the device you are using. To make sure, what's exactly causing the problem, it's recommended to run a quick test on this webpage: <a href="https://test.webrtc.org/" rel="nofollow noopener noreferrer" target="_blank">https://test.webrtc.org/</a> It will help you to distinguish if the issue is caused by your camera or microphone.

After that, you need to simply follow the instructions below to enable your camera and/or microphone access on your device.

NB! Make sure both settings 1) and 2) are "On" for both devices Camera and Microphone

System Preferences -&gt; Security &amp; Privacy -&gt; Camera

NB! Make sure you enable access for both Camera and Microphone

Here is how to give a required permission to your camera/microphone to use our service

Allowing camera access for:

Google Chrome

Mozilla Firefox

Safari

Mobile devices

General

Windows 10:

Apple Mac OS: