It depends on the device and browser you are using. Please find your browser/device from the table of content and navigate to the relevant section.
Allowing camera access for:
Google Chrome
1. Open Chrome
2. At the top right, click More. Settings.
3. Click Privacy, and then select Site settings.
4. On Site settings, click on Camera / Microphone to review your blocked and allowed
sites, and allow Veriff.
5. Once allowed, refresh page.
NB! If you did not find these tips helpful, please move to General section
Mozilla Firefox
1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.
2. Click Privacy & Security on the left.
3. Scroll down to the Permissions section.
4. Click the Setting button for the Camera option. Firefox displays the websites with saved Allow or Block permission. Please click on Allow.
5. Refresh page
NB! If you did not find these tips helpful, please move to General section
Safari
1) If you just ignored the permission pop-up on first time, simply refresh the page and allow our service to use your web camera and microphone
2) If that didn't help, open "Settings"
3) Click "Websites" tab and make sure both Camera and Microphone are allowed for our site
4. Refresh page once camera and microphone permissions have been allowed.
NB! If you did not find these tips helpful, please move to General section
Mobile devices
When your camera is not enabled on the mobile devices browser you will typically see a black screen instead of a camera stream.
To solve the browser problem follow these instructions
Mobile Device System Permission
There are also instances where the issue of session not prompting to allow your device's camera permission is due to disabled system permissions rather than the browser itself, for example as in the screenshot below:
Resolving this simply depends on your device type.
For iOS:
Go to Settings > Privacy & Security.
Tap a hardware feature, such as Camera, Bluetooth, Local Network, or Microphone.
Tap camera. The list shows the apps that you can enable to use your camera. You can turn permission on or off for any app on the list.
To allow camera access for your browser, turn on access for the app you're attempting to get verified on.
For Android:
On your device, open the Settings app.
Tap Apps.
Tap the app you want to change. If you can't find it, tap See all apps. Then, choose the app you're attempting to get verified on.
Tap Permissions.
To change the permission setting, tap it, then choose Allow or Don't allow.
For location, camera, and microphone permissions, you may be able to choose:
All the time:
Allow only while using the app: The app can use the permission only when you're using that app.
Ask every time: Every time you open the app, it'll ask to use the permission. It can use the permission until you’re done with the app.
General
If you have already given our service a permission to use your web camera and microphone, but you are still seeing the troubleshooting page, make sure you have allowed access to your camera for the device you are using. To make sure, what's exactly causing the problem, it's recommended to run a quick test on this webpage: https://test.webrtc.org/ It will help you to distinguish if the issue is caused by your camera or microphone.
After that, you need to simply follow the instructions below to enable your camera and/or microphone access on your device.
Windows 10:
Settings -> Privacy -> Camera
NB! Make sure both settings 1) and 2) are "On" for both devices Camera and Microphone
Apple Mac OS:
System Preferences -> Security & Privacy -> Camera
NB! Make sure you enable access for both Camera and Microphone