Veriff makes identity verification quick, secure, and seamless. Below, we’ll walk you through the step-by-step process to get verified and explain what happens if your verification is rejected.
Step-by-Step Verification process
Step 1. Start the Verification process
When signing up for a service that requires identity verification via Veriff, you will be directed to Veriff’s secure verification portal. This can be a Hosted Verification Page or an embedded flow within an app or website.
Step 2: Choose your document type
You’ll be asked to select the type of identity document you want to use for verification. Veriff supports:
✅ Passports
✅ National ID Cards
✅ Driver’s Licenses
✅ Residence Permits
Ensure your document is valid and not expired before starting the process.
Step 3: Capture your ID document
You’ll need to take clear, high-quality photos of both the front and back of your selected document (if applicable). Follow these tips for the best results:
✅ Use good lighting and avoid glare or reflections.
✅ Ensure all corners of the document are visible.
✅ Avoid blurry or pixelated images.
Step 4: Take a selfie
To confirm that you’re the real owner of the document, Veriff requires a live selfie. You may be asked to:
✅ Look directly into the camera.
✅ Perform a quick movement (like turning your head) to prove liveness.
✅ Avoid wearing sunglasses, hats, or heavy makeup.
Why? This step prevents fraud by ensuring that the person submitting the document is present.
Step 5: Verification in Progress
Once you’ve submitted your document and selfie, Veriff’s AI-powered system will analyze the data and perform fraud and security checks. This usually takes only a few seconds.
If additional review is required, a human verification specialist may manually check your submission, which could take a few minutes.
What Happens If Your Verification is Rejected?
If your verification is unsuccessful, you will receive a notification with the reason for rejection. Common reasons include:
❌ Blurry or unreadable ID photos → Try retaking them with better lighting.
❌ Document doesn’t match your details → Ensure you’re using an official, valid ID.
❌ Selfie verification failed → Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.
❌ Expired or unsupported document → Check if your document is listed as supported.
What to do next?
📌 Try again. Follow the rejection message’s instructions and resubmit your verification.
📌 Switch devices or platforms. If the verification process encounters technical issues such as connectivity problems, try using a different device or platform, like switching from a desktop to a mobile device.
📌 Use a different document. If your ID wasn’t accepted, try another supported document.
📌 Contact Support. If you believe your verification was rejected by mistake, reach out to Customer Support of the company who is asking for your verification for further assistance.
FAQs
Who should I contact if I have trouble with verification? If you face challenges during verification, contact the Customer Support of the service provider requiring the verification. They are responsible for guiding you through the process.
What if I'm experiencing technical difficulties during verification? Ensure stable internet connectivity and use a supported device and browser. If issues persist, try switching to a different device or platform.
How long does the verification take?
Most verifications are completed in seconds, but if a manual review is needed, it may take a few minutes.
Can I complete verification on a mobile device?
Yes! You can use your phone’s camera to scan your ID and take a selfie.
Is my data safe with Veriff?
Absolutely. Veriff complies with GDPR, ISO 27001, and SOC 2 Type II standards, ensuring your data is secure and private.
Can I use a document that isn’t in English?
Yes, Veriff supports identity documents from over 230+ countries and territories in multiple languages.
What if I don’t have any of the required documents?
If you don’t have a supported ID, check with the business you’re verifying for alternative options. Some companies may allow manual verification.
Can I verify my identity for someone else?
No. The person submitting the verification must match the identity on the document provided.
What happens if I don’t complete the verification?
If you don’t complete the verification required by the business/organization that is asking for the verification, you may be unable to access certain services or your account may remain restricted.
Understanding Veriff's Role
Veriff operates as a B2B company, supporting businesses with identity verification and anti-fraud systems. Here’s how Veriff’s role functions:
B2B Service Model: Veriff is contracted by businesses (data controllers) to process identity verification and fraud detection on their behalf.
Role as a Data Processor: Veriff follows the data protection guidelines set by its partners and processes identification documents solely as per the partner's instructions.
Support Limitations: The primary responsibility for user support lies with the business requiring the verification. Veriff itself does not directly interact with end-users.