Ideally, each and every submitted verification should receive a decision on the first try. However, there are instances where this is not possible. For example, due to issues such as very low document or selfie image quality, a decision can't be given, and the session is resubmitted until the captured images are of a good enough quality to enable a decisive decision status.

Sometimes, this in itself can be an issue. For example, if the individual's device is the source of the problem, there isn't a possible resolution even after a resubmission which can result in a resubmission loop.

Veriff's Resubmission limit is meant to ensure that an end user doesn't get stuck on such a negative loop. In addition, when on the Enterprise Plan, this also means you have control over the amount of resubmission's your customer's can make when getting verified.

If your end-user has been prompted to resubmit 9 times during the same session & using the same session ID, their 10th attempt will be automatically declined.

The decline would simply occur as a result of reaching the resubmission limit and they will not be able to make any further resubmissions on that session.

When a session gets declined due to the resubmission limit being exceeded, the decline reason code will be:

This granular reason code is also noted in our developer's documentation guide here.