"Incorrect Code" 2FA Troubleshooting
Steps to fix "Incorrect Code" errors with Two-Factor Authentication
The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.
On Android:
Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.
On iOS (Apple iPhone):
Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
Select General
Select Date & Time
Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable
Two-Factor Codes - Need Reset
If you have already performed a time sync on your device, and are unable to find your 2FA backup code, you will need to contact your Admin(much quicker as it's internal) or our support team for further assistance.
If you have for example changed your phone and need to get a new 2FA turn to one of your colleagues who has the Admin role.
You can either use the feature on Google Authenticator, which allows you to transfer your codes or this can be done by your coworker with Administrator access once you get the new device set up.
The Admin should navigate to Account setup → Team → click on MANAGE next to the relevant user's name → Reset 2FA
Enhance your account security with Two-Factor Authentication (2FA)
Veriff’s robust security ensures that your login credentials and 2FA codes remain unique to your device, protecting your personally-identifiable data.
💡 Watch this video to learn how to:
✅ Set up 2FA easily. Follow step-by-step instructions to enable 2FA using Google Authenticator—or any compatible app—for your Veriff Station login.
✅ Streamline login with Single Sign-On. Avoid repeated 2FA code entries by leveraging Veriff’s single sign-on options while ensuring strict single-account, single-device security.
✅ Manage and Reset 2FA. Learn how to reset 2FA through the Veriff Station admin interface or by contacting support if needed.
🎥 Watch now and secure your Veriff account with ease!