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Follow these steps to verify yourself successfully

How to get verified

Matthew avatar
Written by Matthew
Updated this week

To get verified follow the steps below

Or look at the video here https://www.veriff.com/get-verified

Veriff makes identity verification quick, secure, and seamless. Below, we’ll walk you through the step-by-step process to get verified and explain what happens if your verification is rejected.

Step-by-Step Verification process

Step 1. Start the Verification process

When signing up for a service that requires identity verification via Veriff, you will be directed to Veriff’s secure verification portal. This can be a Hosted Verification Page or an embedded flow within an app or website.

Step 2: Choose your document type

You’ll be asked to select the type of identity document you want to use for verification. Veriff supports:

Passports

National ID Cards

Driver’s Licenses

Residence Permits

Ensure your document is valid and not expired before starting the process.

Step 3: Capture your ID document

You’ll need to take clear, high-quality photos of both the front and back of your selected document (if applicable). Follow these tips for the best results:

✅ Use good lighting and avoid glare or reflections.

✅ Ensure all corners of the document are visible.

✅ Avoid blurry or pixelated images.

Step 4: Take a selfie

To confirm that you’re the real owner of the document, Veriff requires a live selfie. You may be asked to:

✅ Look directly into the camera.

✅ Perform a quick movement (like turning your head) to prove liveness.

✅ Avoid wearing sunglasses, hats, or heavy makeup.

Why? This step prevents fraud by ensuring that the person submitting the document is present.

Step 5: Verification in Progress

Once you’ve submitted your document and selfie, Veriff’s AI-powered system will analyze the data and perform fraud and security checks. This usually takes only a few seconds.

If additional review is required, a human verification specialist may manually check your submission, which could take a few minutes.


What Happens If Your Verification is Rejected?

If your verification is unsuccessful, you will receive a notification with the reason for rejection. Common reasons include:

Blurry or unreadable ID photos → Try retaking them with better lighting.

Document doesn’t match your details → Ensure you’re using an official, valid ID.

Selfie verification failed → Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.

Expired or unsupported document → Check if your document is listed as supported.

What to do next?

📌 Try again. Follow the rejection message’s instructions and resubmit your verification.

📌 Switch devices or platforms. If the verification process encounters technical issues such as connectivity problems, try using a different device or platform, like switching from a desktop to a mobile device.

📌 Use a different document. If your ID wasn’t accepted, try another supported document.

📌 Contact Support. If you believe your verification was rejected by mistake, reach out to Customer Support of the company who is asking for your verification for further assistance.

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