To get verified follow the steps below
Or look at the video here https://www.veriff.com/get-verified
Identity verification through Veriff involves collaboration between Veriff and the businesses that employ Veriff's services, known as data controllers. Veriff operates as a B2B data processor, meaning users need to connect with the specific service provider or platform (e.g., apps, businesses, or casinos) requiring the verification.
Start by logging into your account with the associated service provider. Typically, you will be prompted to verify your account during this login process.
Veriff makes identity verification quick, secure, and seamless. Below, we’ll walk you through the step-by-step process to get verified and explain what happens if your verification is rejected.
Veriff provides identity verification and anti-fraud services to businesses and does not directly interact with individuals for verification. The service provider or platform requiring verification is responsible for managing the process and instructions as the data controller.
Step-by-Step Verification process
Step 1. Start the Verification process
When signing up for a service that requires identity verification via Veriff, you will be directed to Veriff’s secure verification portal. This can be a Hosted Verification Page or an embedded flow within an app or website.
In some cases, the service provider may share a direct verification link to complete the process. For example, you can use the link specifically provided by your service provider.
Step 2: Choose your document type
You’ll be asked to select the type of identity document you want to use for verification. Veriff supports:
✅ Passports
✅ National ID Cards
✅ Driver’s Licenses
✅ Residence Permits
Ensure your document is valid and not expired before starting the process.
Step 3: Capture your ID document
You’ll need to take clear, high-quality photos of both the front and back of your selected document (if applicable). Follow these tips for the best results:
✅ Use good lighting and avoid glare or reflections.
✅ Ensure all corners of the document are visible.
✅ Avoid blurry or pixelated images.
Step 4: Take a selfie
To confirm that you’re the real owner of the document, Veriff requires a live selfie. You may be asked to:
✅ Look directly into the camera.
✅ Perform a quick movement (like turning your head) to prove liveness.
✅ Avoid wearing sunglasses, hats, or heavy makeup.
Why? This step prevents fraud by ensuring that the person submitting the document is present.
Step 5: Verification in Progress
Once you’ve submitted your document and selfie, Veriff’s AI-powered system will analyze the data and perform fraud and security checks. This usually takes only a few seconds.
If additional review is required, a human verification specialist may manually check your submission, which could take a few minutes.
What Happens If Your Verification is Rejected?
If your verification is unsuccessful, you will receive a notification with the reason for rejection. Common reasons include:
❌ Blurry or unreadable ID photos → Try retaking them with better lighting.
❌ Document doesn’t match your details → Ensure you’re using an official, valid ID.
❌ Selfie verification failed → Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.
❌ Pending actions → Ensure you have completed all required steps, such as live selfie submission, and followed the instructions provided.
❌ Expired or unsupported document → Check if your document is listed as supported.
What to do next?
If you encounter a 'session ended' error without a verification link, contact your service provider. Veriff, as a data processor, cannot provide a new link and acts per the service provider's instructions.
Always follow the specific instructions provided by your service provider for initiating or troubleshooting the verification process, as they act as the data controller and directly manage your verification.
📌 Try again. Follow the rejection message’s instructions and resubmit your verification.
📌 Complete all required actions. Double-check that you have completed steps like selfie submission or any other pending tasks before trying again.
📌 Switch devices or platforms. If the verification process encounters technical issues such as connectivity problems, try using a different device or platform, like switching from a desktop to a mobile device.
📌 Use a different document. If your ID wasn’t accepted, try another supported document.
📌 Contact Support. If you believe your verification was rejected by mistake, reach out to Customer Support of the company who is asking for your verification for further assistance.
Your service provider is the data controller for verification issues and has the responsibility to assist. Veriff processes data based on their instructions and cannot make independent changes.
For any additional issues, consult your service provider as they coordinate with Veriff to resolve verification-related concerns. For further guidance, visit the official Veriff Support page: Veriff Support Page.