Reporting is a valuable and crucial aspect of our Self‑Serve product, available only for customers on the Premium plan. Once you subscribe (including during the trial period), the Reporting menu becomes visible in Veriff Station.
Who Can Access Reporting
Reporting is available to:
Admin and Developer roles
Self‑serve customers on the Premium plan
If you don’t see the Reporting section in your dashboard, check your role or subscription level.
Where to Find Reporting
Log in to Veriff.
From the left‑hand menu, click Reporting.
You’ll see three main reporting categories.
Reporting Categories
Veriff organizes reports into three sections:
1. Key Metrics
High‑level performance indicators such as:
Total sessions
Completed vs. declined verifications
Attempt counts
2. Documents and End Users
Insights into:
Top document types
Top document countries
User behavior patterns
3. Resubmissions and Rejections
Breakdowns of:
Top reasons for resubmission
Top rejection reasons
Trends over time
Each category includes a standard set of reports designed to help you understand verification outcomes and user behavior.
Filtering Your Reports
You can refine your dashboard using three filters:
1. Integration Filter
Default view shows all live integrations.
Select an integration to narrow results.
Click the highlighted integration again to deselect.
Click X to close the filter.
2. Date Granularity (Date Grain)
Choose how your data is grouped:
Granularity | Data Range |
Daily | Last 28 days |
Weekly | Last 26 weeks |
Monthly | Last 2 years |
Quarterly | Unlimited history |
After selecting a granularity, click Apply.
3. Date Range
Enter a custom start and end date to focus on a specific period.