Why does Veriff ask for company information during verification, and what should I do if I am not a business?
Veriff's verification process can sometimes cause confusion among individual users, especially when company information is requested. This article explains why this happens and provides actionable steps to address the issue.
Veriff’s Role in Verification
Veriff is a business-to-business (B2B) service provider that offers identity verification and anti-fraud solutions to other companies (referred to as data controllers). These companies integrate Veriff's technology into their applications or platforms to verify the identities of their users or customers. This means Veriff typically works with businesses and not directly with individual consumers.
Why Is Company Information Required?
Because Veriff’s services are oriented towards businesses, the platform often requests company information such as the company name and website. This is part of the business portal, which is exclusively designed for companies managing user verification or compliance. When individual users or customers mistakenly access this portal, they encounter fields irrelevant to personal verification.
Common Misunderstanding Among Individual Users
When individual users are asked for company details, it is usually because:
They have mistakenly accessed Veriff’s business platform instead of their app or service provider’s verification portal.
They are unaware that Veriff operates through partnerships with companies rather than directly with users.
Troubleshooting for Non-Business Users
If you are an individual user (not a business) encountering this issue, follow these steps:
Verify the Source of the Issue: Ensure you are using the verification portal provided by the service (e.g., an app or website) for which you need verification. Do not attempt to use Veriff’s standalone business portal as it is intended for organizational clients.
Contact Your Service Provider: If you are incorrectly redirected to the business portal or encounter issues with the verification process, get in touch with the customer support team of your service provider (e.g., an app like Freecash). They are responsible for managing identity verification and can provide guidance or correct any errors.
Clarify Your Status: Notify the service provider that you are an individual user and explain the problem you’re facing (e.g., being asked for company information despite not being a business). This will help them assist you effectively.
Summary
Veriff requires company information because it primarily serves businesses, and its verification services are integrated into customer-facing platforms such as apps or websites. If you are an individual user encountering such issues, always reach out to the specific app or platform's support team for help. They can clarify the proper verification process and rectify any misdirection.By understanding Veriff’s role and following these steps, you can resolve misunderstandings and ensure a smooth verification experience.