How Can I Manage Issues with Verification Links for My Identity Verification?
If you're encountering issues with verification links during your identity verification process, here's a guide to help you resolve them. This article outlines Veriff's role, common challenges, and steps you can take for successful resolution.
Understanding Veriff's Role
Veriff operates as a B2B company, providing identity verification services on behalf of other businesses (referred to as "service providers"). This means Veriff does not manage customer accounts or verification processes directly. Instead, Veriff partners with companies that utilize its services to confirm user identities or prevent fraud. If you encounter verification-related issues, it's crucial to contact your service provider for further assistance, as they act as the data controller in your verification process.
Common Verification Link Issues and Resolutions
Below are some common challenges you might face with verification links and how you can address them:
1. Using the Verification Link on Another Device
If you need to complete your verification from a device other than the one you initially received the link on, you should:
Contact your service provider to request further instructions or a new link for your preferred device.
Refer to Veriff's support page for more general tips on completing the verification process: How to Get Verified.
2. Expired Verification Links
If the link sent to you has expired, take the following steps:
Reach out to your service provider to request a new link.
Be aware that Veriff does not resend verification links directly, as all communication must be initiated by your service provider.
3. Not Receiving the Verification Link
If you haven’t received the verification link to complete your profile creation or identity verification:
Double-check your email inbox, including the spam or junk folder.
Contact your service provider to confirm that the link was sent and request a resend if necessary. Veriff cannot directly process verification requests or resend links on behalf of users.
Additional Support and Resources
For more general information on Veriff's verification processes, you can visit their support page: How to Get Verified. However, for account-specific issues or troubleshooting, your service provider remains the primary contact point.
Key Takeaways
Veriff provides identity verification services as a B2B company and does not directly support end-users.
For verification link problems, always contact your service provider, as they manage the verification process.
Use the resources and instructions provided by your service provider for timely resolution.