How Can I Manage Issues with Verification Links for My Identity Verification?
If you're encountering issues with verification links during your identity verification process, here's a guide to help you resolve them. This article outlines Veriff's role, common challenges, and steps you can take for successful resolution.
Understanding Veriff's Role
Veriff operates as a B2B company, providing identity verification services on behalf of other businesses (referred to as "service providers"). This means Veriff does not manage customer accounts or verification processes directly. Instead, Veriff partners with companies that utilize its services to confirm user identities or prevent fraud. If you encounter verification-related issues, it's crucial to contact your service provider for further assistance, as they act as the data controller in your verification process. Veriff functions strictly as a data processor, leveraging its technology to facilitate the verification process as directed by the service provider, who acts as the data controller. This delegation of responsibilities underlines the necessity for users to work closely with their service provider for any support related to the verification process.
Common Verification Link Issues and Resolutions
Below are some common challenges you might face with verification links and how you can address them:
1. Using the Verification Link on Another Device
If you need to complete your verification from a device other than the one you initially received the link on, you should:
Contact your service provider to request further instructions or a new link for your preferred device.
Refer to Veriff's support page for more general tips on completing the verification process: How to Get Verified.
2. Expired Verification Links
If the link sent to you has expired, take the following steps:
Reach out to your service provider to request a new link.
Be aware that Veriff does not resend verification links directly, as all communication must be initiated by your service provider.
3. Not Receiving the Verification Link
If you haven’t received the verification link to complete your profile creation or identity verification:
Double-check your email inbox, including the spam or junk folder.
Contact your service provider to confirm that the link was sent and request a resend if necessary. Veriff cannot directly process verification requests or resend links on behalf of users.
4. Verification Links
Redirecting to Veriff Website If the verification link provided redirects you only to the Veriff website instead of initiating the verification flow, follow these steps:
Check for Link Validity: Make sure you are using a valid and active link sent by your service provider.
Request a Functional Link: Reach out to your service provider to provide an updated and working link that allows you to proceed with verification. Note: Veriff cannot resolve issues related to invalid redirections. Always coordinate with your service provider for assistance.
Additional Support and Resources
For more general information on Veriff's verification processes, you can visit their support page: How to Get Verified. However, for account-specific issues or troubleshooting, your service provider remains the primary contact point.If you need updates about your verification status, ensure you directly contact your service provider, as they are designated as the data controller and hold the authority to provide accurate updates. They may also escalate issues to Veriff on your behalf when necessary.
Key Takeaways
Veriff provides identity verification services as a B2B company and does not directly support end-users.
For verification link problems, always contact your service provider, as they manage the verification process.
Use the resources and instructions provided by your service provider for timely resolution.- All inquiries related to verification status updates should be directed to your service provider, as Veriff only acts as a data processor.
A seamless verification experience is fostered by understanding the clear distinction between Veriff's technology facilitation and your service provider's responsibility as the data controller.