Why cannot I make my camera focus on the document?

If you're using a mobile device, usually a tap on the document helps. If not, or you are using a computer, here are a couple of things that should help your camera to focus on your document more easily:

  • Make sure that the light is coming from the back of the camera
  • Use more contrast background -darker background for light documents and vice-versa
  • Take a picture from further distance. That way it's easier to get the focus on place but stay alert to not zoom out too much as the picture might come out blurry
  • Switch cameras - it may sound foolish, but your back camera may not work properly and it's possible that you get a better picture with the front camera
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Contact